FAQ

A Registered Clinical Counsellor (RCC) is a professional who has completed masters level counselling education / training and has met the necessary standard requirements to receive the classification as a Registered Clinical Counsellor from the B.C. Association of Clinical Counsellors (BCACC).

Your first appointment will provide an opportunity for your counsellor to get to know you, discuss your reasons for seeking services, and your hopes/goals for counselling (if known). As the client, you always have the right to decide the pace and extent to which you disclose personal information.

Progress in counselling is unique to each individual, and takes several factors into account. These include, but are not limited to, the severity of one’s symptoms, client/counsellor therapeutic rapport, clarity of goals, engagement/motivation to implement change, etc. As the client, you have the right to end counselling at anytime, for any reason. If you are concerned about time/financial restrains, addressing this upfront will help ensure you get the most out of your sessions.

-Individual counselling (including mental performance support for athletes 16+) is $135 for 50 minutes or $175 for 75 minutes.

-Couples & Family counselling is $175 for 75 minutes.

Yes! Kendra is currently offering in person sessions out of Geometry Integrated Health in downtown Victoria. Click here to book in person counselling with Kendra.

Payment is processed in full once your session has completed within the Jane App using the card you register to your account or by e-transfer to admin@stridescounselling.com If you are coming in person, front desk can take payment directly via debit or credit.

Strides seeks to help make counselling services as accessible and affordable as possible. If financial concerns are prohibiting you from booking services, please email admin@stridescounselling.com to inquire about a reduced-cost appointment. Please note, these appointments are limited and not guaranteed.

As of January, 2025 Kendra is providing direct billing via Telus E-Health claims for qualified insurance providers. Please email admin@stridescounselling.com to set up. If you are working with another counsellor at Strides, a receipt will be issued as soon as payment is received, which you can manually submit for reimbursement to your extended healthcare plan or private insurance provider. We hope to be able to incorporate direct billing options for all counsellors as soon as possible, stay tuned!

A missed or late cancelled appointments leave a hole in your counsellor’s schedule that could have otherwise been filled by another client. Please provide a minimum of 24 hours to cancel or reschedule a previously booked appointment. A first time missed or late cancelled appointment will be charged at 50% of the service fee booked, with all subsequent missed appointments charged at the full service cost.